Florida Medicaid eligibility is decided by the Department of Children and Families (DCF), not by the agency that runs the health plans. In-person help happens at DCF Family Resource Centers, also called ACCESS service centers or ACCESS storefronts. As of October 2026, DCF's official locator lists 37 of these locations covering 34 of Florida's 67 counties. Most of them are appointment-only for actual eligibility work, though you can walk in to drop off documents, verify your identity, pick up forms, or use a public computer to apply. The current list lives at familyresourcecenter.myflfamilies.com.
Who Actually Runs Florida Medicaid
Three different agencies touch a Florida Medicaid case, and knowing which one to call saves a lot of wasted trips.
| Agency | What it does | Contact |
|---|
| DCF, Office of Economic Self Sufficiency | Takes applications, determines eligibility, handles renewals and reported changes for most groups | (850) 300-4323 |
| AHCA (Agency for Health Care Administration) | Runs the Medicaid program itself: covered services, health plans, complaints | Medicaid Helpline 1-877-254-1055 |
| Social Security Administration | Determines SSI eligibility, which brings automatic Medicaid in Florida | 1-800-772-1213 |
If your question is "am I eligible" or "why did my coverage end," that is DCF. If your question is "which plan am I in" or "why was this service denied," that is AHCA or your managed care plan. Choice counselors who help you pick or switch a health or dental plan are reached through the Statewide Medicaid Managed Care Help Line at 1-877-711-3662 or at flmedicaidmanagedcare.com.
Florida DCF Office Locations by County
The table below is drawn from DCF's own Family Resource Center locator file, retrieved October 12, 2026. Addresses change, centers consolidate, and some sites are hosted inside partner nonprofits, so confirm your location on the locator before you drive anywhere.
| County | Office | Address | City | ZIP |
|---|
| Alachua | Gainesville Service Center | 1000 NE 16th Ave, Building J | Gainesville | 32601 |
| Bay | Bay County Service Center | 2505 West 15th St | Panama City | 32401 |
| Brevard | Brevard County ACCESS Application Center | 375 Commerce Pkwy, Suite 102 | Rockledge | 32955 |
| Broward | Lauderdale Lakes Service Center | 3756 West Oakland Park Blvd | Lauderdale Lakes | 33311 |
| Citrus | Citrus County ACCESS Storefront | 2804 West Marc Knighton Ct | Lecanto | 34461 |
| Collier | Fort Myers Service Center | 2295 Victoria Ave, Room 110 | Fort Myers | 33901 |
| Columbia | Lake City Service Center | 1389 West US Highway 90, Suite 110 | Lake City | 32055 |
| Duval | Jacksonville Service Center | 4080 Woodcock Dr | Jacksonville | 32207 |
| Escambia | Family Resource Center | 1301 North 9th Ave | Pensacola | 32503 |
| Gadsden | Gadsden Service Center | 6 South Key St | Quincy | 32351 |
| Hardee | Sebring Service Center | 3750 US Highway 27, Unit 3 | Sebring | 33870 |
| Hernando | Hernando County Storefront | 661 South Broad St | Brooksville | 34601 |
| Highlands | Sebring Service Center | 3750 US Highway 27, Unit 3 | Sebring | 33870 |
| Hillsborough | Tampa Service Center | 9393 North Florida Ave | Tampa | 33612 |
| Indian River | Indian River County ACCESS Center | 1400 27th St | Vero Beach | 32960 |
| Lee | Fort Myers Service Center | 2295 Victoria Ave, Room 110 | Fort Myers | 33901 |
| Leon | Leon County Service Center | 2810 Sharer Rd, Suite 25 | Tallahassee | 32312 |
| Marion | Marion County Service Center | 1100 SW 38th Ave | Ocala | 34474 |
| Martin | Martin County ACCESS Center | 1111 SE Federal Highway, Suite 108 | Stuart | 34994 |
| Miami-Dade | Florida City Service Center | 755 West Palm Dr | Florida City | 33034 |
| Miami-Dade | West Kendall Service Center | 12985 SW 130th Ct | Miami | 33186 |
| Miami-Dade | Rohde Service Center | 401 NW 2nd Ave | Miami | 33128 |
| Miami-Dade | Opa-Locka Service Center | 200 Opa-Locka Blvd | Opa Locka | 33054 |
| Miami-Dade | West Dade Service Center | 9766 SW 24th St, Suite 35 | Miami | 33165 |
| Monroe | Key West Service Center | 1111 12th St, S-34 | Key West | 33040 |
| Monroe | Marathon Service Center | 2796 Overseas Highway, S-201 | Marathon | 33050 |
| Okaloosa | Ft. Walton Beach ACCESS Storefront | 407 Racetrack Rd NE | Ft. Walton Beach | 32547 |
| Okeechobee | Okeechobee County ACCESS Center | 108 NE 7th St | Okeechobee | 34972 |
| Orange | Orange County ACCESS Application Center | 609 North Powers Dr, Suite 324 | Orlando | 32808 |
| Osceola | Osceola County ACCESS Storefront | 3501 West Vine St, Suite 120 | Kissimmee | 34741 |
| Palm Beach | Riviera Beach Service Center | 2051 Martin Luther King Jr. Blvd, Suite 200 | Riviera Beach | 33404 |
| Pinellas | North Pinellas Service Center | 11351 Ulmerton Rd, Suite 130 | Largo | 33778 |
| Polk | Lakeland Service Center | 200 North Kentucky Ave, 1st Floor | Lakeland | 33801 |
| Sarasota | Sarasota One Stop Service Center | 1864 17th St | Sarasota | 34234 |
| Seminole | Seminole ACCESS Center at Harvest Time International | 225 Kennel Rd | Sanford | 32771 |
| St. Lucie | ACCESS Center at United Against Poverty UP Center | 2520 Orange Ave | Ft. Pierce | 34947 |
| Sumter | Sumter County Storefront | 901 Industrial Dr, Suite 110 | Wildwood | 34785 |
| Volusia | Daytona Beach Service Center | 210 North Palmetto Ave | Daytona Beach | 32114 |
| Washington | Washington County Service Center | See locator for street address | Bonifay | 32425 |
Two notes on that list. The Fort Myers center serves both Lee and Collier counties, and the Sebring center serves both Highlands and Hardee, so the 39 county listings resolve to 37 physical sites. DCF's file does not publish a street address for the Washington County site, which is exactly the kind of gap you should resolve on the official locator rather than from a third-party directory.
Hours are not published in the same file. Most DCF offices run Monday through Friday, roughly 8:00 a.m. to 5:00 p.m., which matches the ACCESS call center's posted hours, but each center's hours appear on its own entry in the locator. Check before you go.
If Your County Is Not on the List
Thirty-three Florida counties have no Family Resource Center. That is normal and it does not put you at a disadvantage, because Florida runs eligibility on a statewide basis, not a county-by-county one. Your case is not tied to the office nearest you. Your options:
- Apply online at myaccess.myflfamilies.com. DCF says the online application takes about 30 minutes.
- Use an ACCESS community partner. These are libraries, nonprofits, clinics, health departments, and county offices with a kiosk or staff who will sit with you while you apply. Search them at myaccess.myflfamilies.com/Public/CPCPS. There are far more community partners than DCF offices, and many rural counties have one even though they have no service center.
- Apply by mail or fax. Paper applications go to the Office of Economic Self Sufficiency Mail Center, P.O. Box 1770, Ocala, FL 34478-1770, or by fax to 1-866-886-4342.
- Call (850) 300-4323. The line is automated and will ask for your case number, or your Social Security number and date of birth.
Walk-In Versus Appointment
Most Family Resource Center listings carry the same posted policy, and it is specific about the split. Without an appointment you can:
- Drop off documents and verifications
- Show ID so your identity can be authenticated
- Use a public computer to apply for assistance
- Pick up department forms
Everything else, including a sit-down interview or a case review with a worker, is by appointment. Twelve of the 39 listings do not carry that notice, so policies vary slightly by site, which is another reason to read your own center's entry.
To book, use DCF's online ticketing system at myflfamiliesappt.cxmflow.com. It lets you reserve a specific time slot or take an electronic ticket for service within the next two hours, which is useful if you are already nearby.
What to Bring
There is no single mandatory document list, because DCF verifies only what it cannot confirm electronically. Bringing more than you need is cheaper than a second trip. Gather:
- Photo ID for the applicant
- Social Security numbers for everyone applying
- Proof of Florida residency, such as a lease, mortgage statement, or utility bill
- Proof of income for the last 30 days: pay stubs, a benefit award letter, self-employment records
- Immigration documents, if anyone applying is not a U.S. citizen
- Proof of pregnancy, if applying on that basis
- For aged or disabled Medicaid: bank statements, life insurance policies, vehicle titles, and other asset records
- Current health insurance cards, including Medicare
2026 Florida Medicaid Income Limits
Know roughly where you stand before you go in. Florida has not expanded Medicaid, so the adult limits are far lower than most people expect, and the children's limits are far higher.
The figures below reflect DCF's income standard chart effective April 2026 through March 2027, built on the 2026 federal poverty level of $15,960 per year for one person and $33,000 for a household of four.
| Coverage group | Approximate % FPL | Monthly limit, household of 1 | Monthly limit, household of 4 |
|---|
| Infants under age 1 | 211% | about $2,807 | about $5,803 |
| Children ages 1 to 5 | 145% | about $1,930 | about $3,989 |
| Children ages 6 to 18 | 138% | about $1,836 | about $3,796 |
| Pregnant women | 196% | about $2,608 | about $5,391 |
| Parents and caretaker relatives | about 27% | about $356 | about $723 |
Adults without dependent children do not qualify for Florida Medicaid on income alone, no matter how low that income is. The pathways that remain for adults are SSI, aged or disabled Medicaid, Medicare Savings Programs, and the Medically Needy program, which has a monthly share of cost rather than a flat income cutoff.
Children over the Medicaid limits are usually picked up by Florida KidCare, which charges most families $15 to $20 a month. Adults over the limits and above 100% FPL generally qualify for marketplace subsidies, which is a separate application at HealthCare.gov. Adults under 100% FPL with no other pathway fall into Florida's coverage gap, which is why a DCF denial letter is often not the end of the search. For a full picture of what else is available in the state, see our Florida benefits guide.
Comparing Your Application Options
| Method | Where | Best for |
|---|
| Online | myaccess.myflfamilies.com | Fastest route. Available 24/7, about 30 minutes |
| DCF Family Resource Center | 37 sites, 34 counties | Complicated cases, document drop-off, in-person interviews |
| Community partner | Partner search | No internet at home, need someone beside you, no nearby DCF office |
| Phone | (850) 300-4323 | Case status, reporting a change, requesting forms |
| Mail or fax | P.O. Box 1770, Ocala, FL 34478-1770 / fax 1-866-886-4342 | Paper applications and verification documents |
After You Apply
DCF says most applications take up to 30 days to process. Federal rules allow Medicaid agencies up to 45 days for a standard determination and up to 90 days when the decision depends on a disability determination, so a case that hinges on disability legitimately takes longer.
Track everything through your MyACCESS account. That is where notices land, where you upload verifications, and where you see what is still missing. The single most common reason a Florida Medicaid application is denied is not income. It is a missing verification that was requested and never submitted. If DCF sends a request for information, the deadline on it is real.
If you are denied and you think the decision is wrong, the notice explains your right to a fair hearing and the deadline to ask for one. Request it in writing and keep a copy.
Frequently Asked Questions
How many Medicaid offices are there in Florida?
DCF's official Family Resource Center locator lists 37 physical locations serving 34 of Florida's 67 counties as of October 2026. Miami-Dade has five, Monroe has two, and the rest of the covered counties have one each. Counties without a center are served by online applications, the phone line, and ACCESS community partners.
Can I walk into a Florida DCF office without an appointment?
Partly. Most centers post that you can drop off documents, verify your identity, use a public computer to apply, and pick up forms without an appointment. Interviews and case reviews with a worker require an appointment, which you can book at myflfamiliesappt.cxmflow.com or take as an electronic ticket for service within two hours.
Do I have to go to the DCF office in my own county?
No. Florida processes eligibility statewide rather than county by county, so your case is not assigned to a local office the way it is in some states. You can use whichever center is most convenient, and you never have to visit one at all if you apply online or through a community partner.
What is the phone number for Florida Medicaid?
For eligibility, applications, and case questions, call DCF at (850) 300-4323. The older ACCESS number, 1-866-762-2237, still appears in many places. For questions about covered services, your health plan, or a complaint, call the AHCA Medicaid Helpline at 1-877-254-1055. To choose or change a managed care plan, call 1-877-711-3662.
What is the difference between a Family Resource Center and an ACCESS storefront?
Not much in practice. Family Resource Center is DCF's current name for its in-person Economic Self Sufficiency locations. Older signage and directories still say ACCESS storefront, ACCESS service center, or ACCESS application center, and DCF's own locator still mixes all four names. They all handle the same programs: Medicaid, SNAP, and Temporary Cash Assistance.
Can DCF offices help with Medicare questions?
DCF handles Medicare Savings Programs, which pay Medicare premiums and sometimes cost sharing for people with limited income, because those are Medicaid-funded. For questions about Medicare coverage itself, Florida's free SHINE counseling program is the better call at 1-800-963-5337.
Is there a Florida Medicaid office that handles nursing home and long-term care applications?
Long-term care Medicaid is still a DCF eligibility determination, but the process runs alongside a medical level-of-care screening through the Department of Elder Affairs, reachable at the Elder Helpline, 1-800-963-5337. Several DCF centers publish separate fax lines for nursing home and waiver documents, which tells you those cases are routed to specialized units rather than handled at a front counter.
Will Florida Medicaid work requirements change where I apply?
The federal work requirement provisions enacted in 2025 apply to the Medicaid expansion adult group. Florida has not expanded Medicaid and has no expansion adult group, so the groups that qualify here are largely outside that rule. Nothing about it changes where or how you apply. Watch for notices from DCF rather than national headlines, since any change that affects your case arrives in your MyACCESS account first.
